1) Who we are & scope
JTP Tours & Safaris (“JTP”, “we”, “us”) operates a partner website for Yango ride-hailing in Namibia and provides fleet management, driver onboarding, tracking, consulting, and maintenance services. We are an independent partner; “Yango” is a trademark of its owner and the Yango app has its own privacy policy. This Policy covers our website and our direct interactions with investors, drivers and prospective customers.
Office: 20 Wagner Street, Windhoek West (behind NUST hostel), Namibia · Email: team@jtptoursandsafaris.com / jtptours@yandex.com
2) Data we collect
- Contact & enquiry data — name, email, phone, message content, and metadata (time, channel).
- Driver application data — ID/passport, licence (PDP where applicable), police clearance, city, experience.
- Investor / vehicle data — registration papers, licence disc, insurance, roadworthy, GPS tracker status, agreement tier (Bronze/Silver/Gold).
- Operational data — cash-in obligations, payout preferences, incident logs, maintenance records, GPS status and alerts (where enabled).
- Technical data — IP address, device/browser info, and limited usage data from embeds (Google Maps/Fonts) required to display content securely.
⚠️Sensitive/identity data is collected only where necessary for onboarding, safety, and compliance, and is protected with stricter access controls.
3) How we use data & legal bases
- Responding to enquiries & providing services (contract / legitimate interests).
- Driver onboarding & investor management — due diligence, compliance, safety checks, SLAs & payouts (contract / legitimate interests / legal obligation).
- Tracking & safety — GPS, geofences, incident escalation, audit trails (contract / legitimate interests).
- Maintenance & operations — service scheduling, approved garages, incident RCA (contract / legitimate interests / legal obligation).
- Communications — service notifications, policy updates; marketing only with consent where required (legitimate interests / consent).
- Record keeping & compliance — accounting, tax, dispute resolution, fraud prevention (legal obligation / legitimate interests).
5) International transfers
Our providers may store or process data outside Namibia. Where required, we apply appropriate safeguards (e.g., standard contractual clauses) and select reputable providers with strong security.
6) Retention
- Enquiries (no contract): typically up to 24 months after last interaction.
- Contractual records (drivers/investors): contract term + generally 7 years for accounting/tax/legal.
- Incident & compliance records: as required by law and safety policy.
We may retain minimal data to honour suppression/opt-out requests.
7) Security
We implement reasonable technical and organisational measures: HTTPS in transit, least-privilege access controls, audit logs for key processes, and vendor diligence. No method is 100% secure; safeguards are reviewed proportionally to risk.
8) Your rights
Depending on applicable law, you may have rights to access, correct, delete, object/restrict processing, data portability, and withdraw consent where applicable.
To exercise rights, email team@jtptoursandsafaris.com. We may need to verify identity. You may also have the right to complain to a supervisory authority.
10) Children
Our services are not directed to children under 16; we do not knowingly collect their data. Contact us if you believe a child has provided data so we can delete it.
11) Changes to this Policy
We may update this Policy. We will post the revised version with an updated “Effective date” above; material changes may be highlighted on this page.
12) Contact
- Email: team@jtptoursandsafaris.com / jtptours@yandex.com
- Phone/WhatsApp: +264 81 303 9829
- Address: 20 Wagner Street, Windhoek West (behind NUST hostel), Windhoek, Namibia
Disclaimer: This Policy is for transparency and does not constitute legal advice. Where local data-protection law imposes specific requirements, those prevail.